Patient Care Coordinator

We Are Hiring!

• Do you wish you had a job that had more meaning? Where you could have a positive and transformational impact on people every single day?

• Do you love being around people? Do you love having meaningful conversations that foster deep relationships?

• Are you organized and efficient? And do you want to work in an environment where you can really put those skills to good use?

• Are you tech-savvy? Can you navigate your way around cloud-based documents and spreadsheets – or quickly learn to?

Pinnacle Women’s Therapeutics was founded with a mission to empower people to make positive decisions regarding their pelvic health.

Too many women suffer needlessly for too long with pelvic health issues including problems with their bladder, problems with sexual function including pain with intercourse, and other kinds of pelvic pain and sexual health problems. Our job is to get the word out to them that we help people just like them all the time, are very experienced and skilled at doing so, and we can get them back to all the things they are missing out on in life.

We are 100% committed to getting these people back to their active, healthy, mobile lifestyles, and giving them back their dignity and confidence by restoring their bladder, bowel, and sexual function, without relying on medications or surgery.

That’s where you come in…

Unlike most medical offices, we take a lot of time to nurture and educate prospective patients/leads who inquire about our services. Many of our patients have been let down by previous providers and are quite skeptical when first reaching out to us.

You will be the first and most frequent point of contact for everyone that becomes a part of our community. Your job will be to make these folks feel comfortable and excited that they reached out, to ask the right questions so that they feel listened to, to help lead them down a path towards the best decision for their health, and to go above and beyond to make them feel extremely cared for and valued.

Your job will be to assist with all aspects of client-care and office management which includes following up with leads and clients that inquire by phone, email or social media, keeping our office looking inviting and tidy, maintaining systems that allow us to communicate effectively and efficiently with clients and other team members, and representing our brand by assisting with marketing and out-reach events, community events, social media management and email marketing.

What We Are Looking For:

• You enjoy being around people, and can hold a meaningful conversation with folks you may not know for longer than 20 min

• You understand that our practice is a people-first atmosphere and our clients’ experience always comes first.

• You’re thoughtful and thorough – you can answer people’s questions in a way that increases the likelihood of them becoming a client

• You are alert and aware – you’re good at recalling names, faces, and personal details – so that our clients always feel welcomed and remembered

• You know what it means to provide a warm, welcoming, and world-class greeting and experience for clients

• You have excellent organization and planning skills – you know how to manage schedules and re-prioritize your time so that you can focus on key priorities – without the need for micro-management

• You are comfortable having money conversations with people

• You follow through on commitments. You live up to verbal and written agreements without constant reminders

• You have the ability to quickly and proficiently understand and absorb new information

• You are comfortable around Mac computers and cloud base spreadsheets and technology

• You’re proactive and resourceful. You bring new ideas to the company, do things without being told, and can quickly shift and course-correct when things don’t go according to plan – in a positive manner and without focusing on the negative

• You’re coachable, love to learn, and have a fail-forward attitude. You take constructive criticism well and enjoy getting regular feedback that will optimize your skills and performance.

• Our hours of operation are Monday 8-6, Tuesday & Thursday 9-6, Wednesday 7-6, and Friday 7-5. Client care is sometimes unpredictable and you must be willing to stay until the job is done and prepared for the next morning.

What We’ve Got For You:

• A full-time opportunity (40 hours) where you get to be a part of changing people’s lives and helping them back to doing things they love to do.

• The chance to be a part of an incredible team of people who work hard but have fun too.

• Competitive pay, paid time off, and plenty of room to grow and advance.

• A working environment where being yourself is encouraged, where people are the priority, and where you will always be challenged to learn and grow.

• A chance to work and help the best clients in the PNW (seriously, we love our clients)

• Starting pay of $15-17/ hour with room to advance for the right person